Research shows conclusively that answering reviews translates into improved ADR for hotels over time, but it's not easy to think of something to say that doesn't sound canned. What’s more, guests can sniff out an impersonal template or an odd AI-generated response in a heartbeat, which means these methods of responding can do more harm than good. Chimera is the answer.
Most hotels and restaurants already use software that gathers reviews into a dashboard, which saves time. Chimera takes the time-savings much further by writing responses for you, instantly.
Each response sounds natural because each is built using the work of our own team of writers, all of whom have a strong educational background in English and speak English as a first language.
Unlike a template, Chimera software is capable of writing just under 4,000,000 different responses. If you don’t love the first response it writes, just click the “write” button again and it will give you another.
Chimera’s responses include the guest’s name and details of the review. This is vital to help the guest who left the review feel truly heard. It also adds a special touch to each response.
It’s a surprisingly difficult task to write a response that sounds genuine, and is specific, unique and personalized. This is why about 50% of time spent on reputation management is spent overcoming writer’s block. Chimera gives you back this wasted time.
Chimera is much faster than using an AI tool because input is nearly all done with just a click. With no need to type out lengthy directions, you'll be done with reputation management in no time at all.